ORDER

Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home or using a mobile device while you’re on the move. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.

Shopping Bag:
Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.

To add a product to your Shopping Bag:
To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.

To view the contents of your Shopping Bag:
View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.

To change the number of products in your Shopping Bag:
If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.

To remove products from your Shopping Bag:
Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.

Please note that you have the right to return within 30 days. You will find further information in the Return Policy section.

Check the status of your order at any time by clicking on My Account – Orders. View the status of all your orders at a glance.

- Speed up online shopping by storing your personal information
- Add favourite products to your wish list, which can be sent to family and friends
- View the status of your order at any time online

Details provided for your registration are protected by your personal password.
Easily place orders in the Online Shop with your username and password.
The option to register is available in the My Account section at the top of the page.

In the My Account section, access and change your personal details at any time.

Please go to the My Account registration page and click on the link ‘FORGOT YOUR PASSWORD?'

Items that are temporarily unavailable are marked 'currently not available online' in their detailed view. Clicking on these products will automatically send you to the Boutique Finder, which can help you locate a Swarovski Boutique near you.

This service is available to registered users of the Online Shop.
Your wish list may contain up to 20 products that may be bought later or marked as gift ideas.
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change. 

Swarovski C.G.R currently delivers to the following countries:

Kingdom of Saudi Arabia

United Arab Emirates

Kuwait

 

 

SHIPPING

Orders placed from Sunday to Thursday by 12pm GMT will be processed within 2 working days. Orders placed on weekends and public holidays will be processed within 3 working days. Orders that include customised items (if applicable) may take longer. No deliveries are made on weekends or public holidays. An express delivery option is available in selected countries for last-minute purchases that do not include customised products. Please find below an overview of the shipping options and times per country. Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.

If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.

 Standard Time  Standard Cost Free Standard Shipping Over

Standard Delivery (2-4 working days)

2.25 KWD 49 KWD

Please note that your order cannot be processed by our delivery partner on public holidays, so these days do not count as working days.

Items remain the property of Swarovski until receipt of final payment.

Our delivery partner Aramex handles all shipment in the Kingdom of Saudi Arabia, United Arab Emirates & Kuwait. Swarovski is currently unable to deliver to PO boxes and APO/FPO addresses.

PAYMENT

The VAT is calculated according to tax regulations of the country of the online shop in which the order was submitted.

Swarovski accepts Visa and Mastercard as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed.

Please be aware that credit card companies may charge additional costs, usually based on the purchase value (approximately one to two percent), for credit card purchases made abroad.

As of October 1, 2001, for the security of online credit card transactions, it is mandatory to enter a card security code (CVC2/CVV2) at the point of purchase. This number is neither stored on the card's magnetic strip nor printed on any payment receipts. With this code, Swarovski can confirm that the credit card is physically present with the paying customer, thereby ensuring that it is not being misused for fraudulent purposes.

For VISA and Mastercard holders, the security code is a three-digit number inscribed on the upper right corner of the signature panel on the back of the card, next to the repeated credit card number.

The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments. During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.

RETURNS

Please note it is not currently possible to return products purchased on the Website through the Swarovski Boutique. Please follow the online return process and read our return policy before returning a parcel.

We offer a direct online return process. You may return ordered items and thereby withdraw from the sales contract within 24 hours from receipt of your order, and within 15 days for other accessories (with the exception of Gift Cards and customized products). To return your order please proceed as follows:


1. Send an email to our quest relations office informing them on your return. Keep you order number close for reference.



2. Ensure you have all your return documentation ready.
  • The original Invoice slip
  • The return slip

3. Put the items you wish to return inside the shipping parcel, together with the invoice slip and completed return slip



4. Due to the current situation we will not accept return or exchange of items unless they are defective. Please contact our Customer Service for more information by calling +96522979922 or by sending an email to SwarovskiGuestRelations.kw@mailmac.net.

Our advisers are also available to help you from Sunday to Saturday from 9 am to 9 pm.

More information on delivery and returns can be found in the FAQ section


5. After receiving the returned item(s) and Return Form, we will review and refund the corresponding amount.


If you received the item(s) as a gift, the sender will be granted with eCredit note automatically valid for 180 days.

If you are not completely satisfied with a Swarovski purchase or gift for any reason, you have the right to return jewelry accessories within 24 hours from receipt of your order, and within 15 days for other accessories.

All products must be returned to us unused and with all Swarovski and designer tags, if any, still attached and in the same condition as received, in their original box and packaging, along with the original invoice within 24 hours or 15 days of the date of purchase of your order depending on the type of products, please refer to the below section for more information.

  • We will not accept any returns if the original packaging has been opened or tampered with.
  • We require a valid proof of purchase. This can be the online invoice or store invoice/receipt.

 

  • We are not able to accept returns or exchanges of pierced earrings (including sets with pierced earrings) due to hygienic reasons. This applies even in cases where the earrings have never been worn.
  • Goods on sale or promotion can not be refunded.
  • Customized products cannot be replaced or returned.

 

  • Returns of defective items are limited to defects not caused by accident, misuse, abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the product’s Care Advice.
  • Returns that are damaged or soiled may not be accepted and may be returned to you.
  • If we receive any return of defective items outside of our return policy, we will return such item back to you .

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

We will bear the costs of the courier for returning the products only if you use or selected courier service provider, through your Account on the Website.

We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.

TRACKING

For each order placed on our website, you can follow the progress of your order by logging in to your account and clicking on "my orders". Then click on the tracking number to track your order.

How To Track Your Order

Once your order has been dispatched from Swarovski warehouse you will receive an email confirmation confirming the dispatch.

Swarovski's delivery partners handles all shipments in Kuwait.

GIFTS AND GIFT CARDS

Add an elegant greetings card with a personalised message inside (limited to one greetings card per order).

For the ultimate finishing touch, add a premium Swarovski gift bag.

Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.

 

Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.